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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adam Skiff

March 8, 2026

5  out of  5
rating by Adam Skiff
"Kevin is not only a great agent, but an incredibly generous person. He has helped me multiple times either after hours or on non-business days. He goes the extra mile for his clients. Would highly recommend!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Kevin Shettler’s Team! We deeply appreciate your kind words here in Ann Arbor . "
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Sivana Heller

March 1, 2026

5  out of  5
rating by Sivana Heller
"I can't say enough good things about Megan, who went above and beyond in helping me to enroll in State Farm's Medicare supplemental insurance plan. Due to my own unique circumstances, my enrollment turned out to be unexpectedly complicated. The online enrollment system balked, but Megan persisted until she got it to accept me. She stayed late on a Friday afternoon to make sure that I had signed all the necessary documents and that everything was processed correctly. Megan provided superior customer service -- a rare thing nowadays. Besides being determined to overcome obstacles, she is knowledgeable, friendly, kind, and funny. This was my first experience with the Kevin Shettler State Farm Agency and I'm delighted to be their client."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Kevin Shettler’s Team! We deeply appreciate your kind words here in Ann Arbor . "
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Michael Uhler

February 25, 2026

5  out of  5
rating by Michael Uhler
"Kevin has always been great but his advice saved us $17k when our sewer line needed to be replaced. Thanks Kevin!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Kevin Shettler’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Ed Torres

February 23, 2026

5  out of  5
rating by Ed Torres
"Kim was gracious and helpful during the entire quoting/enrolling process. Great to do business with."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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NautiDog Sailing Thom Hadfield

February 11, 2026

5  out of  5
rating by NautiDog Sailing Thom Hadfield
"Great office. They got me better insurance for a similar or cheaper rate than I had through progressive. I used them years ago and went away from them when I moved to the Bahamas. Didn't need coverage, only reason I didnt use them when I moved back was a 7 day waiting period and I needed insurance that day. 😅 bad planning got me bad insurance. Great office and Megan has been a dream to work with."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Kevin Shettler’s Team. "
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The Parker’s

February 11, 2026

5  out of  5
rating by The Parker’s
"Megan Is Amazing As She Tries Her Hardest To Make Sure She Gets Everything On Your Checklist For Car Insurance & Life Insurance. She Has Great Customer Service."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Kevin Shettler’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Ann Arbor ."
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Steve Bonventre

January 9, 2026

5  out of  5
rating by Steve Bonventre
"Kevin is a wonderful guy that goes above and beyond for others. He takes great care of his customers. Highly recommend."
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Sam Cannonier

January 8, 2026

5  out of  5
rating by Sam Cannonier
"Kevin and his team provides amazing customer service! Highly recommend."
We responded:
"Thank you so much for your kind words and recommendation! Kevin and the entire team are thrilled to hear you had a great experience. We look forward to serving you again in the future!"
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Danny Thompson

December 9, 2025

5  out of  5
rating by Danny Thompson
"We don't just use Kevin Shettler; our entire family relies on him for all our insurance needs. Kevin and his State Farm agency are truly in a league of their own. He is not just an agent; he is an impressive professional who genuinely cares about protecting people. I recently saw firsthand just how critical his expertise is. My mother was in a serious car accident, and what could have been a truly devastating financial and logistical nightmare was, thankfully, a manageable situation all because of the comprehensive protection plan Kevin had set up for her. The moment the accident happened, the coverage Kevin recommended kicked in seamlessly. Everything was taken care of. My mom didn't have to worry about the immediate strain of: Medical bills Arranging for a loaner car Dealing with mountains of paperwork She was able to focus entirely on her recovery and healing. Through it all, Kevin made himself completely available. He was a reliable, calming presence during a stressful time, ensuring every detail was handled efficiently. We will always use Kevin Shettler and his agency. If you want an agent who is knowledgeable, proactive, and deeply committed to his clients' well being, look no further. There is nobody better in the business!"
We responded:
"Danny, Thank you so much for your kind words. It means a lot to me that I’ve been able to help you and your family, especially during such a tough time with your mom’s accident. My goal is always to make sure my customers have the coverage they need and don’t have to worry about the details when things get stressful. I’m really grateful for your trust and for letting me be your agent. I look forward to continuing to work with you and your family for years to come! Thank you for trusting the Kevin Shettler State Farm Agency. -Kevin"
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constance cando

December 9, 2025

5  out of  5
rating by constance cando
"This is an update 12‐8‐25 to my praise of Kevin's and the great support team: I realized my beacon wasn't working l called Kevin's office right away. Jennifer answered the phone and emailed the tech personally. I received the new Beacon a few days later. I am so grateful for Jennifer help. I have had State Farm insurance with Kevin Shettler for over 9 years now (12‐8‐25). Over the years l have found that the support team has been friendly and have always help me l asked. I like that the beacon enables my driving to be recorded, it even has helped me to improve my driving. 8-1-24, Today l called Kevin's office, Jennifer and affirmed my renters insurance with my apartment. Jennifer later sent me a copy of the 'proof of insurance' as l do not have a printer. Over the years I have found that good and improved driving is rewarded by State Farm insurance. It was not the case with prior insurance I find a level of trust has been etablished within me for Keven and the team. I am grateful for them. Thank you Kevin's and Jenifer and those, l have spoken with when called. Constance Shunk"
We responded:
"Constance, Thank you for your positive review! We're glad that you feel comfortable and satisfied with Kevin Shettler and his team. It's great to hear that Jennifer provided professional and efficient assistance in resolving your renters insurance issue. We appreciate your feedback and are happy to know that any interaction with Kevin's office is always pleasant for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for being a valued customer! -Kevin"
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Tom Pelham

December 8, 2025

5  out of  5
rating by Tom Pelham
"I have worked with Kevin for many years. He is very knowledgeable and always puts the customer first!"
We responded:
"Tom, Thank you so much for your continued trust and kind words! It’s been a pleasure working with you over the years. I always strive to put my customers first and make sure you have the best coverage and support possible. I look forward to continuing to serve you! -Kevin"
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Emily Bertsche Murto

December 8, 2025

1  out of  5
rating by Emily Bertsche Murto
"What is the point of even having insurance when - after a pipe bursts in September causing $25k+ in damages - you are told it will be covered by everyone who works on it and then they give you the run around/ causing you to need to file a complaint with the state? What even do we pay the broker for since we could never get ahold of them (the guy was on vacation for three weeks? And kept telling us he’d call us)? We are no longer State Farm costumers. And never will be again."
We responded:
"Hi Emily, Thank you for sharing your concerns. I’m truly sorry for the frustration and stress you’ve experienced due to the pipe damage and the challenges with your claim. We understand how difficult this situation has been for you. I’d like to clarify that I was not away on vacation for three weeks, and I personally got involved with your claim to ensure it received the attention it needed. Additionally, I never stated that I would call you directly—instead, I arranged for your claim representative to reach out, as they are best equipped to assist with claim details. I apologize if there was any confusion or if you experienced difficulty getting in touch. Upon reviewing the notes, it appears my office consistently relayed information to claims, and your claim representative was timely in responding to you. Your feedback is important to us, and we take it seriously as we continue to improve our communication and service. I would be more than happy to discuss this further if you’d like to schedule some time on my calendar. Thank you again for your honest feedback. -Kevin"
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Jes Martindale

November 25, 2025

5  out of  5
rating by Jes Martindale
"Megan was so helpful throughout the whole process. I knew nothing about auto insurance, so I thought I would come off as annoying. But she was patient and willing to explain everything to me. She’s very chill and fun to talk to :)"
We responded:
"Jes, Thank you so much for your kind words! At Kevin Shettler State Farm, we strive to make every client feel comfortable and confident in their insurance decisions. We’re delighted to hear that Megan was patient, knowledgeable, and made the process enjoyable for you. No question is ever too small here—we’re always happy to help! If you ever need anything else, please don’t hesitate to reach out to our team. We’re here to support you every step of the way! -Kevin"
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katianna Young

November 22, 2025

5  out of  5
rating by katianna Young
"Megan helped me get a much better deal with auto and renters insurance over USAA! Happy with the service and she was very professional and quick with everything!"
We responded:
"Katianna, Thank you for sharing your experience! We’re committed to providing personalized service and finding the best insurance solutions for our customers. We’re glad Megan was able to help you secure better auto and renters coverage with great value. Your satisfaction means a lot to us! If you ever need assistance or have questions, the Kevin Shettler State Farm team is always here to support you. -Kevin"
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Patrick McLouth

October 16, 2025

5  out of  5
rating by Patrick McLouth
"Kevin is always willing to help out and takes a hands on approach. Great customer service. Highly recommend!"
We responded:
"Patrick, Thanks for the excellent rating! We're grateful for your support. Thank you for thinking of the Kevin Shettler State Farm Agency. "
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Drew Martinez

October 9, 2025

5  out of  5
rating by Drew Martinez
"I cannot say enough great things about Jennifer! She is truly an amazing person and an exceptional insurance agent. From day one, she has gone above and beyond to help me with every question, concern, and policy change — always with patience, respect, and professionalism. Jennifer is incredibly helpful and resourceful. No matter how complex the situation is, she finds clear and effective solutions quickly. She explains everything thoroughly and makes sure I understand all my options without ever making me feel rushed or pressured. What really sets her apart is how genuinely kind and respectful she is. You can tell she cares about her clients and wants what’s best for them. It’s rare to find someone so knowledgeable and compassionate in this industry. I feel confident and well taken care of knowing Jennifer is handling my insurance needs. If you’re looking for someone who truly has your back, I can’t recommend her highly enough! Thank you state farm for the past 2 decades."
We responded:
"Drew, Thank you so much for your kind and heartfelt words! We're thrilled to hear that Jennifer has provided you with such exceptional service and support over the years. It means a lot to us to have clients like you who appreciate dedication and care. Thank you for placing trust in the Kevin Shettler State Farm agency. "
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Shonita Black

September 22, 2025

5  out of  5
rating by Shonita Black
"I’ve had both home and auto insurance with State Farm. At one point, I decided to explore other providers, but after some time away, I ended up coming back—and I don’t regret it. What brought me back? Consistency, professionalism, and real communication. Even after I switched, State Farm didn’t spam me or overreach. They simply stayed in touch with relevant updates and respectful check-ins. That kind of follow-through stands out in a market that often feels impersonal. Since returning, the experience has been smooth. I’ve had positive interactions with multiple members of Kevin Shettler's team (including him), and anytime I’ve needed help or had questions, they’ve been easy to reach. I also appreciate being able to manage everything online without hassle. The home and auto bundle has been a good fit—it keeps things simple and has saved me money. Everyone looks for different things in an insurance company. For me, it’s about reliability and communication. State Farm has delivered on both. Thank you for being a trusted agent!"
We responded:
"Shonita, Thanks so much for taking the time to share your experience. We’re really glad to have you back with State Farm and that Kevin and the team have been helpful along the way. It’s great to hear that managing your policies has been easy and that the bundle is working well for you. We appreciate your trust and look forward to being here whenever you need us! Thank you again for trusting the Kevin Shettler State Farm agency. "
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Daniel Savage

September 11, 2025

5  out of  5
rating by Daniel Savage
"Kevin moved quickly to get us a policy in place when we were in a pinch. Super knowledgeable and easy to work with."
We responded:
"Daniel, Thank you for the kind words. We appreciate your feedback and thank you for trusting the Kevin Shettler State Farm insurance Agency. -Kevin"
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Tevin Mojume

September 3, 2025

5  out of  5
rating by Tevin Mojume
"Kim was quick yet thorough in getting us set up with home and auto insurance!"
We responded:
"Thank you for your feedback! We're happy to hear Kim was able to assist you quickly and thoroughly with your home and auto insurance. We appreciate your trust and look forward to supporting your insurance needs!"
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Susan Flynn

August 31, 2025

5  out of  5
rating by Susan Flynn
"We appreciate Kevin Shettler and his State Farm team for providing excellent personal service and advice, and for keeping us apprised of insurance market and state-level policy developments."
We responded:
"Susan, Thank you so much for the kind words and for your feedback. We greatly appreciate your business, and thank you for trusting the Kevin Shettler State Farm agency to satisfy your insurance needs. -Kevin"
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Felishia Tian

August 31, 2025

5  out of  5
rating by Felishia Tian
"It was wonderful to work with Megan! Throughout the process she has been very patient answering any questions I have and helping me get the best quote possible."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Megan was patient and helpful throughout the process. We appreciate your trust and are glad she could assist you in finding the best quote. Thank you for trusting the Kevin Shettler State Farm agency to handle your insurnace need. "
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Mauricio Hess

July 19, 2025

5  out of  5
rating by Mauricio Hess
"Kevin and his team have been great to work with! I recently had my windshield cracked and they were able to get my claim through almost immediately. I had it replaced at no cost shortly after the incident. I really appreciate the quick turnaround and availability every time I've reached out for help."
We responded:
"Hi Mauricio, Thank you so much for your kind words! I’m glad to hear that we were able to assist you quickly and make the windshield replacement process smooth and hassle-free. It’s always our goal to be available and responsive whenever you need us. If you ever need anything else, don’t hesitate to reach out! Thank you for trusting the Kevin Shettler State Farm Agency. Best, Kevin"
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Sandee Sheats

July 17, 2025

5  out of  5
rating by Sandee Sheats
"My recent insurance review with Kevin was a very pleasant experience. The customer service was outstanding and he was very knowledgeable and presented me with options."
We responded:
"Hi Sandee, Thank you for your thoughtful feedback! I’m glad to hear you had a positive experience and found the service helpful and informative. It’s important to me to provide clear options and support every step of the way. Please don’t hesitate to reach out if you need anything else in the future. Best, Kevin"
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Steve Molnar

July 2, 2025

5  out of  5
rating by Steve Molnar
"Kevin and his team did an awesome job assisting me with my life insurance needs. I would highly recommend him for your insurance."
We responded:
"Hi Steve, I really appreciate your kind words and recommendation! It was a pleasure working with you on your life insurance, and I’m glad we could provide the support you needed. If you ever have any questions or need assistance down the road, feel free to get in touch. Thanks again, Kevin"
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Iqbal Wiratama

June 21, 2025

5  out of  5
rating by Iqbal Wiratama
"Kimberly is a very helpful agent. She helps me to get the best quote. All of the agents are also very nice and can understand my personal concerns"
We responded:
"Iqbal, Thank you for sharing your experience! I’m glad to hear that Kimberly and the rest of our team were able to assist you in finding the best quote and addressing your personal concerns. We’re always here to help and appreciate your trust in the Kevin Shettler State Farm Agency. Best, Kevin"